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layout graphic DeKalb County > Police Department > Departments > E-911 Center
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E-911 Center

Contact Numbers:
Emergency - 911
Non-Emergency - (678) 406-7929

DeKalb County's E-911 Center is responsible for answering both emergency and non-emergency calls for service.  The Communications' Operators dispatch Police, FIRE/Rescue and Sheriff’s Department.  The E-911 Center also answers Animal Services phones after normal business hours and on weekends.  Last year, the E-911 Communications Division answered over 1.4 million phone calls.  Due to the nature of the job, the center is in operation 24 hours a day, 365 days per year.  At this time the 911/Communications Center works with three (3) shifts and a staff of more than 130 employees. 

The 911/Communication Center serves as the Public Safety access point for unincorporated DeKalb County as well as most of the cities located within the County.  The Communications Center dispatches POLICE for the cities of Avondale Estates, Clarkston, Lithonia, Pine Lake and Stone Mountain.   DeKalb County FIRE Rescue services dispatches EMS (Emergency Medical Service) units to all of DeKalb County and FIRE units to all of DeKalb County except for the City of Decatur and the portions of the City of Atlanta that are in DeKalb County.  The City of Decatur and Atlanta have their own FIRE Departments and dispatchers.

Frequently Asked Questions

Understanding 911

The following guidelines should be followed when asking for assistance or reporting an incident within DeKalb County.

The citizens of DeKalb County should dial 9-1-1 to report any incident that requires immediate dispatch of Police, FIRE or an ambulance.  If you are calling from outside DeKalb County, but still need the emergency number call 404-294-2911.

1. When to dial 9-1-1:

  • Medical Emergency
  • FIRE
  • Motor vehicle accidents
  • Suspicious vehicles or persons
  • To report incidents of auto theft, burglary, rape, arson, assault, robbery, shoplifting, disturbances, theft, domestic violence, fights, missing persons, shootings, stabbing, destruction of property, all crimes in progress or crimes that just occurred
  • To report road hazards, drunk drivers, reckless drivers, wires down or tornados
  • Whenever LIFE or PROPERTY is endangered
    If you are unsure if your situation is an emergency, call 9-1-1.
    Remember the operator will ask you several questions.

2. When to dial the non-emergency number 404-294-2911:

  • Citizens may call the non-emergency number to report non-urgent incidents that require a Police response such as loud music
  • Lost or stolen items and theft from vehicles
  • Harassment by phone
  • Abandoned vehicles

The same operators that answer the 9-1-1 calls also answer the non-emergency number, so be patient.  9-1-1 calls will be answered before non-emergency calls.


9-1-1 Cell Phone Dialing

  1. When calling from a cellular phone your location is not readily known. Due to E-911 Phase II we are now given the coordinates of your location, but it is still not an exact location.  We also receive the cellular phone number.

  2. You will need to tell the dispatcher the location of the emergency.  Provide the street address or the street the emergency is on along with the closest cross street or intersection.

  3. Be patient.  Cellular calls are sometimes routed to a neighboring agency.  This requires you to be transferred to the appropriate agency to help you.

  4. Stay on the phone until the dispatcher has all the necessary information.

  5. Be sure to leave your cell phone turned on in case there is a need to call you back.

  6. Also, remember to lock your keypad; this will prevent accidental calls from your cellular phone to 9-1-1 or to other numbers.


9-1-1 Don’ts

  1. Don’t call 9-1-1 to ask when the power will be restored during outages or to report power outages.  These calls need to go to your power company.

  2. Don’t call 9-1-1 to ask for weather reports.

  3. Don’t call 9-1-1 for school reports such as closings.

  4. Don’t call 9-1-1 to ask about scheduled events in DeKalb County.

  5. Don’t hang up when you call 9-1-1 in an emergency.  If you get the recording stay on the line until the dispatcher answers.  Hanging up will only delay the answering of your call.

  6. Don’t hang up if you dial 9-1-1 accidently.  Dispatchers have to call the numbers back and if no contact is made a Police officer will be dispatched to your address to ensure your safety.

  7. Don’t play with 9-1-1 or make false calls.  It is a violation of the law to do so.

  8. Don’t call 9-1-1 to request directory assistance.  411 is the correct number.

  9. Don’t call 9-1-1 to discuss legal problems, legal issues or questions on the law.  The 9-1-1 operators are civilian employees and not versed in the law.

  10. Don’t call 9-1-1 to ask for directions.  There are other avenues to get directions.

  11. Don’t call 9-1-1 to ask the time of day.

The Difference between 911, 311, 411, 511, 211, & 611

911 – Used for Police, FIRE and Medical Emergencies and when a unit needs to respond to an incident.

311 – 311 is DeKalb County Citizen Help Center.  The operators at this number are available Monday – Friday from 0830 – 1700 hours.   This number is for government information and non-emergency services.  Operators answer phones for the Animal Control, Sanitation, Roads and Drainage, Parks and Recreation and Watershed Departments.  They are able to also give other information or phone numbers for other departments. For more information log on to

411- Telephone Information.   If you need a phone number nationwide this is the number to assist you.

511 – This is the number for the Department of Transportation.  You can use this number to report a traffic hazard on the expressways or a stalled vehicle.  This is also the number to contact the H.E.R.O. unit or find out about Road construction.  For more information log on to

211 – United Way - This is your first and best resource to find the help you need or to help others. For more information log on to

611 – AT&T Residential Telephone Repair.  This number is also used by some cellular companies for service on your cell phone.
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